Welcome to Zia Jehan Coaching. This document ("Agreement") outlines the terms and conditions that govern the coaching services provided by Zia Jehan ("Coach") to her clients ("Client").

By engaging in coaching services with Zia Jehan Coaching, the Client agrees to the following terms:

1. Services & Commitment
The Coach agrees to provide one-on-one coaching services. The specific number of sessions and time frame will be outlined in a separate written summary provided to the Client.

As the client, you agree to:

Participate actively in the process and take personal responsibility for your results.
Communicate with openness and honesty.
Be open to direct feedback and challenge.
Dedicate our session time from a private, uninterrupted space.

2. Scheduling & Cancellations
Sessions will be held via video conferencing at mutually agreed-upon times. The Coach will provide the meeting link. Appointments canceled with more than 48 hours' notice can be rescheduled. Sessions cancelled with less than 48 hours' notice will be forfeited, and the session fee remains due, except in cases of genuine emergency. The Coach will provide at least 24 hours' notice for any cancellations, barring emergencies. More than three consecutively rescheduled appointments may be cause to re-evaluate the Client’s commitment to the process.

3. Payment & Refund Policy
Payment for all coaching services is due in advance, unless a separate payment plan amendment is agreed upon and executed. A session will be canceled and forfeited if payment is not received 24 hours prior to the appointment for individual appointments.

Refund Policy:

For Pre-Paid Packages:
Refunds are only available if termination occurs before the third paid session. In this case, a refund for any remaining unused sessions will be issued, minus a $100 administrative and planning fee.
After the third paid session, no refunds are issued.

For Monthly Payment Plans:
You may cancel your monthly plan at any time. Cancellation will stop all future payments, but payments for sessions already delivered are non-refundable. A prorated refund for a partially used month is not provided; instead, we will complete the sessions already paid for in the current billing cycle.

Pause Option:
Life happens. If a significant life circumstance (e.g., serious illness, accident, family emergency, or major unexpected event) arises that truly prevents you from continuing our work, we can discuss pausing your package as a compassionate alternative to termination.

For pre-paid packages, we can formally pause the remainder of your sessions. All remaining sessions must be rescheduled and completed within 6 months of the pause start date.
For monthly plans, we can suspend your plan and payments for up to 3 months.

This option is designed for genuine emergencies and is granted at the coach’s discretion. It is not intended for general scheduling conflicts or loss of motivation. All pause requests must be made in writing.

Any attached, signed Payment Plan Amendment will form a part of this Agreement.

4. Confidentiality & Intellectual Property
The Coach will maintain full confidentiality of all matters discussed, except where required by law to disclose. The Client's creative ideas and intellectual property remain their sole property.

5. Scope of Practice
The Client acknowledges that coaching is not psychotherapy, mental health care, medical care, or financial advice. It is not a substitute for these professional services. The Coach may suggest a referral if concerns outside the scope of coaching arise.

6. Limitation of Liability
The Client agrees that the Coach is not liable for any decisions or actions the Client takes based on the coaching relationship. The Client holds the Coach harmless from any outcomes resulting from the coaching process.

7. Termination
This agreement may be terminated by either party at any time by providing 10 days' written notice via email. Termination does not absolve the Client of their financial responsibility for the entire coaching package.

The Coach may terminate this agreement for reasons including, but not limited to, inappropriate behavior, lack of commitment, or a determination that the Coach-Client fit is not conducive to coaching. Upon termination, the refund policy in Section 3 will apply.

This document represents the full terms of the coaching relationship. By replying to the Coach's email with a statement of agreement, the Client agrees to these terms.

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